Privacy Policy

2. Data We Collect

2.1 Information You Provide Directly

When you register an account, interact with support, or use jlbe services, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID) provided during KYC verification;
• Contact Data: Philippine mobile number (used for OTP verification and account communications), email address, and residential address;
• Financial Data: GCash number, Maya account details, BPI/BDO/Metrobank account information provided for deposit and withdrawal processing;
• Account Credentials: Username and hashed password (passwords are never stored in plain text at jlbe);
• Support Communications: Contents of live chat conversations, emails, and any other correspondence you submit to jlbe support.

2.2 Information Collected Automatically

When you access jlbe.club, our systems automatically collect certain technical data, including:

• IP address and approximate geographic location (used for fraud prevention and PAGCOR compliance);
• Device type, operating system, browser type, and screen resolution;
• Session timestamps, pages visited, games played, wagering activity, and platform navigation patterns;
• Cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

jlbe may receive supplementary identity and fraud-risk data from licensed third-party identity verification providers, payment processors (GCash, Maya, bank partners), and PAGCOR compliance databases, where such data sharing is permitted under applicable Philippine law.

3. How We Use Your Data

jlbe processes your personal data for the following purposes:

• Account Management: To register, verify, maintain, and manage your jlbe Casino account, including processing deposits, withdrawals, and bonus applications;
• Identity Verification (KYC): To fulfill PAGCOR-mandated Know Your Customer obligations and comply with the Anti-Money Laundering Act (RA 9160, as amended);
• Platform Operations: To deliver games, live dealer streams, sports betting markets, and all other services available on jlbe;
• Customer Support: To respond to your inquiries, resolve account issues, and provide 24/7 assistance;
• Fraud Prevention & Security: To detect, investigate, and prevent unauthorized account access, fraudulent transactions, and platform abuse;
• Responsible Gaming: To monitor gaming patterns and apply responsible gaming tools (deposit limits, session alerts, self-exclusion) where triggered by player request or our internal safeguards;
• Legal & Regulatory Compliance: To meet obligations under Philippine law, PAGCOR regulations, NPC requirements, and court or government authority orders;
• Communications: To send account notifications, security alerts, and — where you have opted in — promotional communications about jlbe offers and events.

4. Legal Basis for Processing

jlbe processes personal data on the following legal bases as provided under Section 13 of RA 10173:

5. Data Sharing & Disclosure

jlbe does not sell or rent personal data to third parties. We may share your personal information only in the following limited circumstances:

• Game Providers: Licensed game software providers (slots, live casino, bingo, sports) may receive minimum necessary session data to operate and audit their games on the jlbe platform;
• Payment Processors: GCash (Globe Fintech Innovations), Maya (Voyager Innovations), and partner banks receive the financial data necessary to process your deposits and withdrawals, under their respective privacy policies and Philippine BSP regulations;
• Identity Verification Services: Licensed KYC providers may process identity document data for verification purposes under data processing agreements;
• PAGCOR & Regulatory Authorities: jlbe is required to disclose player account and transaction data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities upon lawful demand;
• Legal Proceedings: Where required by court order, subpoena, or other legally binding process under Philippine law.

All third parties who process data on behalf of jlbe are subject to data processing agreements that require compliance with RA 10173 and appropriate security standards.

6. Cookies & Tracking Technologies

jlbe.club uses cookies and similar web technologies to operate the platform, remember your preferences, and analyze usage patterns. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the platform to function — these enable jlbe login sessions, security tokens, and wallet functionality. They cannot be disabled;
• Performance Cookies: Collect anonymized data on how visitors use jlbe pages, which helps us identify slow-loading game lobbies and improve navigation;
• Functional Cookies: Remember your language preference, display settings, and last-visited game category on jlbe;
• Analytics Cookies: Used internally to aggregate player behavior data for product improvement purposes. No personal identifiers are shared with third-party analytics platforms.

You may configure your browser to refuse non-essential cookies; however, doing so may impact the functionality of certain jlbe features including session persistence and personalized game recommendations.

7. Data Retention

jlbe retains personal data only for as long as necessary to fulfill the purposes described in this Policy, subject to the following minimum retention periods mandated by Philippine law:

• Account and identity records: Minimum five (5) years from account closure, as required under PAGCOR AML compliance rules and the AMLA;
• Transaction records (deposits, withdrawals, wagers): Minimum five (5) years from the date of each transaction;
• Support communication records: Two (2) years from the date of the interaction;
• Marketing consent records: Until withdrawal of consent plus one (1) year.

Upon expiry of the applicable retention period, jlbe will securely delete or anonymize your personal data in accordance with NPC-approved data disposal procedures.

8. Your Rights Under RA 10173

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlbe:

• Right to Be Informed: The right to know how jlbe collects and uses your personal data — as fulfilled by this Privacy Policy;
• Right of Access: The right to request a copy of all personal data jlbe holds about you;
• Right to Rectification: The right to have inaccurate or outdated personal data corrected in jlbe's records;
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data, subject to jlbe's legal retention obligations;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Object: The right to object to the processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, contact jlbe's Data Protection Officer using the contact details in Section 12. We will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.

9. Data Security

jlbe implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• All data transmitted between your device and jlbe.club is encrypted using TLS 1.2 or higher (HTTPS);
• Stored personal data is protected with AES-256 encryption at rest;
• Passwords are hashed using industry-standard one-way hashing algorithms — jlbe never stores plain-text passwords;
• Access to production databases containing player data is restricted to authorized personnel only, under role-based access controls and multi-factor authentication;
• jlbe's infrastructure undergoes regular security assessments and penetration testing;
• In the event of a personal data breach that poses a risk to your rights and freedoms, jlbe will notify the National Privacy Commission and affected data subjects within seventy-two (72) hours of discovery, in accordance with NPC Circular No. 16-03.

10. Children & Minors

11. Changes to This Privacy Policy

jlbe reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via the email address on file or via a prominent notice on jlbe.club. The "Last Updated" date at the top of this Policy indicates when the most recent revision took effect. Your continued use of jlbe following any published amendment constitutes acceptance of the revised Policy.

12. Contact & Data Protection Officer

For any questions, requests, or concerns regarding this Privacy Policy or your personal data held by jlbe, please contact our Data Protection Officer:

You also have the right to file a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by jlbe.